Frequently Asked Questions

Shipping

Where do you ship to?

We ship Australia-wide.

Is shipping free?

Yes — free shipping Australia-wide on every order. No minimum spend.

How long does delivery take?

All orders are dispatched within 24 hours. Delivery then takes 7–14 business days depending on your location.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached. See our full Return Policy.

How long do refunds take?

Refunds are processed within 5–7 business days once we receive your return.

Sizing

How do I find my size?

Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.

Payments

What payment methods do you accept?

We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. All prices are in Australian dollars (AUD).

Orders

Can I change or cancel my order?

Please contact us as soon as possible at support@indigoapparel.store. Because we dispatch within 24 hours, please get in touch quickly so we can catch your order before it ships.

I haven't received my order — what do I do?

If your order hasn't arrived within the estimated timeframe, please contact us and we'll investigate right away.