Return Policy

Last updated: 5 July 2026

Overview

We want you to be happy with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be unused, in original condition, and in original packaging.
• Final sale items and personalized products are not eligible for return unless faulty.

How to start a return

1. Go to your Orders page in your account or email contact@sahanhouse.com.au with your order number.
2. We will issue a Return Authorization and instructions within 48 hours.
3. Pack the item securely and ship using the carrier and address provided in the return instructions.

Refunds

Refunds are processed within 5–10 business days after we receive the returned item. Refunds are issued to the original payment method.

Shipping and costs

• If the return is due to our error or a faulty product, we will cover return shipping.
• For change-of-mind returns, return shipping costs are the customer's responsibility unless otherwise stated.

Contact

contact@sahanhouse.com.au